Troubleshooting

  • The download link  has expired

Request a new link using your email receipt.

  • Can’t open .zip or .rar file

Assuming you’ve installed the appropriate application for extracting, this likely means that the file wasn’t downloaded completely. Please request a new link, install a download manager for your browser, delete the incomplete file and download again.

  • Not all files in the download work

This is caused by an incomplete download. Please request a new link, install a download manager for your browser, delete the incomplete file and download again.